What Informed Consent Really Means in Conveyancing
Informed consent is more than just clients signing your terms of business, it’s about making sure your client truly understands what they’re agreeing to before the transaction moves forward.
In the world of conveyancing, that means being transparent about costs, risks, and the scope of your service, so the client can make a confident, informed decision.
At its heart, informed consent is a two-way process built on clarity and trust. Clients should never feel rushed, confused, or uncertain about what they’re signing up for. Here’s what that looks like in practice:
Effective communication: Make sure clients genuinely understand your advice before proceeding. This is really important, informed consent requires more than just signed paperwork.
Comprehensive documentation: Provide a well-structured client care letter and terms of business so everything is recorded and transparent.
Full disclosure: Clearly explain the service, its purpose, and any potential risks or limitations.
Clear costs: Ensure clients understand all possible fees and charges including those that may apply if a transaction doesn’t complete, or could increase depending on how the transaction progresses.
Voluntary agreement: Consent must always be given freely, without pressure or hidden terms.
Informed consent isn’t just good compliance, it’s good client care. When clients understand the process and feel supported, it strengthens trust, reduces disputes, and helps every transaction run more smoothly.
How We Can Help
At Mirador Advisory, we work with conveyancing firms to strengthen their client engagement and compliance processes from transparent tax advice and documentation via the 4Stamp platform, and the AES compliant, iinked VSR (Video Signing Room) e-signature solution that uniquely captures consent, intent and client understanding.
If you’d like to learn more about improving your informed consent process or integrating SDLT verification into your client onboarding, get in touch with our team today.
